Responsible Gaming at criecx — Play Safe, Play Smart

1 Our Commitment to Responsible Gaming

At criecx, responsible gaming is not a box-ticking exercise — it is a foundational commitment that shapes how we design our platform, how we train our support team, and how we interact with every player registered in Bangladesh. We believe that gambling, when approached with care and clear boundaries, can be an enjoyable form of entertainment. However, we are equally aware that for some individuals, gambling can escalate into a serious problem that affects their financial wellbeing, mental health, and personal relationships.

criecx operates on a simple principle: the long-term welfare of our players matters more than short-term revenue. That is why we have invested in a comprehensive suite of responsible gaming tools that give every registered player meaningful, practical control over how they use the platform. These tools are available at no cost and can be activated immediately through your account dashboard, without the need to contact support or wait for manual processing.

Our responsible gaming framework covers five core areas: age verification, deposit and loss limits, session time management, self-exclusion, and player education. Every element of this framework has been designed with the Bangladesh market in mind — taking into account local payment methods, typical player behaviour patterns, and the cultural context of our player community across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

criecx also maintains a dedicated responsible gaming support channel staffed by trained agents available 24 hours a day, 7 days a week. If you are ever concerned about your own gambling behaviour — or that of someone you know — please reach out immediately. Help is always available and all conversations are handled with complete confidentiality.

2 18+ Age Restriction Policy

criecx operates a strict 18+ age restriction policy with zero tolerance for underage gambling. All players must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting market on the criecx platform. This policy applies uniformly to all players regardless of their location within Bangladesh.

Age verification is an integral part of the criecx Know Your Customer (KYC) process. During or shortly after registration, all players are required to submit valid government-issued identity documentation — such as a National Identity Card (NID), passport, or birth certificate — confirming that they are 18 years of age or older. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending further review, and any funds held in such accounts will be handled in accordance with the criecx Terms & Conditions.

criecx also encourages parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. We recommend using parental control software — such as Net Nanny, Kaspersky Safe Kids, or the built-in parental controls available on most Android and iOS devices — to block access to gambling websites on devices that may be used by minors. If you believe a person under 18 has gained access to a criecx account, please contact our support team immediately via live chat.

3 Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on the criecx platform. When you activate self-exclusion, your criecx account is immediately suspended and you are prevented from logging in, depositing funds, or placing bets for the duration of the exclusion period you have chosen. Self-exclusion is available in several formats to suit different needs:

• Short-term self-exclusion (1–7 days): A brief pause from gambling activity. Suitable for players who feel they need a short break to regain perspective.
• Medium-term self-exclusion (1–6 months): A structured break for players who recognise that their gambling is becoming a cause for concern. During this period, all marketing communications are suspended.
• Long-term self-exclusion (6 months to 5 years): For players who need a significant, sustained period away from gambling. This option is recommended for players who have experienced financial or personal difficulties related to gambling.
• Permanent self-exclusion: Irrevocable closure of your criecx account on a permanent basis. This option cannot be reversed. Any account balance at the time of permanent exclusion will be refunded via your registered bKash, Nagad, or Rocket wallet, subject to identity verification.

During any active self-exclusion period, criecx will take all reasonable steps to prevent marketing emails, SMS messages, and in-platform promotional notifications from being sent to your registered contact details. If you receive a marketing communication from criecx during an active self-exclusion, please report it immediately via live chat so that it can be investigated and the issue corrected.

4 Deposit & Loss Limits

criecx provides a flexible suite of deposit and loss limit controls that allow you to set firm financial boundaries on your gambling activity. These limits are a practical, evidence-based tool for maintaining control over your spending and preventing losses from escalating beyond what you are comfortable with.

The following limit types are available to all criecx registered players:

• Daily deposit limit: Sets a maximum amount in BDT that you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a single 24-hour period.
• Weekly deposit limit: Sets a maximum deposit amount across a rolling 7-day window. Useful for players who prefer to budget on a weekly basis.
• Monthly deposit limit: Sets a maximum deposit amount across a rolling 30-day calendar month. Recommended for players who receive monthly income and want to set a fixed gambling budget relative to their earnings.
• Session loss limit: Automatically pauses your session when your net losses within a single gaming session reach the limit you have set, prompting you to take a break before continuing.
• Reality check reminders: Periodic on-screen notifications (every 30, 60, or 90 minutes as selected by you) that display your session duration, net win/loss position, and a prompt to review your activity.

criecx recommends setting deposit limits as part of your initial account setup, even if you are confident in your current gambling habits. Having a financial boundary in place from the outset is far more effective than attempting to introduce one after a problem has developed. Think of deposit limits the way you would think of a personal monthly budget — a sensible, proactive measure, not a sign of weakness.

All deposit limit settings can be accessed and adjusted at any time from the Responsible Gaming tab in your criecx account settings. If you need help setting or adjusting your limits, our support team is available 24/7 via live chat and can guide you through the process in English.

5 Session Time-Outs & Cooling-Off

Extended, uninterrupted gambling sessions are one of the most commonly cited risk factors for problem gambling. criecx's session time-out and cooling-off tools are designed to interrupt that pattern and encourage players to step back, reassess, and make a deliberate, informed choice about whether to continue playing.

The session management tools available on criecx include:

• Session time-out (1–72 hours): A voluntary, temporary suspension of access to the criecx platform. Unlike self-exclusion, a time-out is a short-term measure intended for players who feel they need a brief pause. During a time-out, you cannot log in, deposit, or place bets. Time-outs can be set from your account settings and take effect immediately.
• Session duration limit: Set a maximum session length (e.g., 1 hour, 2 hours, 3 hours) after which criecx will automatically log you out and display a responsible gaming message before you can begin a new session.
• Cooling-off period (1 week to 6 weeks): A structured, enforced break from gambling that is longer than a time-out but shorter than full self-exclusion. Cooling-off periods are useful for players who recognise early warning signs and want a meaningful break without committing to a long-term exclusion.
• Reality check pop-ups: Configurable interval reminders that appear during active gameplay, showing your current session duration and net win/loss status. These prompts are designed to counteract the tendency to lose track of time during extended sessions.

Research into gambling behaviour consistently shows that even brief interruptions during a gambling session — as short as a 5-minute break — can significantly reduce impulsive wagering decisions. criecx's reality check tools are built on this evidence. We encourage all players to activate session reminders as a baseline protective measure, regardless of whether they currently feel their gambling is problematic.

6 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It is not a character flaw or a moral failing; it is a behavioural pattern that can develop gradually and is often difficult to recognise from the inside. The earlier the warning signs are identified, the more effective intervention tends to be.

criecx encourages all players to regularly and honestly review their own relationship with gambling. The following self-assessment questions are adapted from widely used screening tools used by gambling support organisations. If you answer "yes" to three or more of these questions, criecx strongly recommends that you use the self-exclusion or cooling-off tools available in your account, and consider reaching out to a support organisation.

It is also important to be aware of gambling-related harm in the people around you. If a family member or friend appears to be gambling excessively — showing signs such as financial difficulties, secrecy about their activities, mood swings related to gambling outcomes, or neglect of personal responsibilities — you can contact the criecx support team on their behalf. Our team can provide guidance on how to approach the conversation and what tools are available on the platform to provide protection.

7 Getting Help & Support

criecx's responsible gaming support team is your first point of contact for any concerns about gambling behaviour — whether your own or that of someone you care about. Our team is available 24 hours a day, 7 days a week, via the live chat facility inside your criecx account dashboard. All conversations are handled in English and are treated with complete confidentiality. Our support agents are trained to assist with activating self-exclusion, setting limits, and providing guidance on next steps.

For players who need support that goes beyond what a gaming platform can provide, criecx encourages the following steps:

8 Your Responsible Gaming Toolkit

Every criecx player has access to a full suite of responsible gaming tools at no cost. These tools are built directly into the platform and are accessible at any time from the Responsible Gaming tab in your account settings. The complete toolkit is summarised below.